Refund Policy

Last Updated: 09/22/2024

The American Children’s Alliance (ACA) is committed to ensuring transparency and accountability in all aspects of our operations, including donations and event registrations. As a 501(c)(3) nonprofit organization, we rely on the generosity of our donors to fulfill our mission of advocating for and supporting disabled children. This Refund Policy outlines the terms for requesting refunds for donations and event registrations.

1. Donation Refunds

All donations made to the American Children’s Alliance are considered final. However, we understand that errors can occur. Refund requests for donations will be considered in the following circumstances:

Duplicate Donations: If a donor mistakenly donates twice, we will refund the duplicate transaction upon request.
Error in Donation Amount: If a donor inadvertently enters an incorrect donation amount, they may request an adjustment or refund.

How to Request a Refund:
To request a refund, please contact us at [Insert Contact Email] or [Insert Contact Phone] within 30 days of the donation date. Please provide your full name, donation amount, date of the donation, and reason for the refund request. All refund requests will be reviewed, and we will make every effort to resolve any issues promptly.

2. Event Registration Refunds

Refunds for event registrations will be provided under the following conditions:

Cancellation by ACA: If ACA cancels an event, full refunds will be issued to all registered participants.
Participant Cancellation: If a participant needs to cancel their registration, refund requests must be submitted at least 7 days prior to the event date. After this period, refunds will not be issued unless under extenuating circumstances at ACA’s discretion.

How to Request an Event Refund:
To request a refund for an event registration, please contact us at [Insert Contact Email] or [Insert Contact Phone] with your full name, event details, and reason for the request.

3. Refund Processing

Refunds will be issued using the original payment method, and may take up to 7-10 business days to process. We appreciate your understanding that, as a nonprofit organization, we must carefully manage our resources to support our mission.

4. Changes to This Policy

ACA reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and significant updates will be communicated via email or other appropriate means.

5. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us:

American Children’s Alliance (ACA)
Email: info@americanchildrensalliance.org
Phone: 888-536-1348
Address:

100 S. Ashely Drive Suite 600

Tampa, FL 33602